Association of Belgian Contact Centers

On the 10th of May 2012, the renewed Belgian Contact Centre Awards, the CAVIARS, are awarded in the Event Brewery in Brussels. Contactcentres.be awarded those contact centre companies that realized discerning projects and achieved remarkable results in a particular domain. Read more in Dutch.
 

On a yearly basis, there are more than 300 complaints of Belgians who get bothered for commercial ends by telephone. Contactcentres.be and bdma dissociate themselves from these occurrences – often organized in foreign countries – because they negatively affect the professional image of the Belgian contact centre sector. In this context, bdma and Contactcentres.be earlier composed the ‘do not call me list’ for customers who don’t want to be called for telemarketing purposes anymore (temporarily customers can subscribe free of charge to the Robinson list). Click here to see the news item as integrated in VTM news. 

Previous studies have shown that customer satisfaction plays a key role in the health and future success of a company. A new study from the University of Missouri has revealed another interesting correlation: satisfied employees generate higher customer satisfaction and finally higher repurchase intentions. Read more. 

Peeters and Pichal have tested the charter for user-friendliness with 6 different companies. Since January 1 2012, the conditions of the charter needed to be put into practice. The first tests were positive: every called customer service picked up the phone within the demanded waiting period of two and a half minutes. The following weeks and months, the other conditions of the charter will be tested. 

Teleperformance, the largest global provider of customer experience management outsourced services, announced today it has been recognized as a leader by Gartner, Inc., in the 2011 Magic Quadrant for Customer Management (CM) Contact Center BPO, Worldwide services released by TJ Singh and Johan Jacobs on December 19 2011.
 

Teleperformance, the world's leading provider of outsourced CRM and contact centre services, has been recognized with the EMEA Frost & Sullivan Company of the Year Award for its organic growth in a commoditized market. Read more.