Spicy Contact Center Cafe – THoCC – Mechelen

Het Contact Center Cafe, een organisatie van THoCC, is terug van weggeweest en wel met een spicy versie van het Contact Center Cafe op donderdag 9 december onder de noemer: "Is AI de zoveelste wortel die duur verkocht en te vaak heel krakkemikkig opgeleverd wordt?" Meer informatie over het event en het programma vind je […]

The state of Speech Processing in customer contacts – Leuven

Faculty Club Groot-Begijnhof 14, Leuven

Together with UGent and KULeuven we'll bring you up to date with the state of Natural Langauge Processing and Speech Processing in customer contacts in Belgium. Speech Recognition specialists like MyForce and Odigo will share best practices in the application of automated voice driven solutions. And we call out all contact center managers to join […]

New Year’s Reception

Officenter Brussels Luchthavenlaan 27, Vilvoorde

Let's raise our glasses and toast to a customer friendly 2022 ;-) Drinks and bites are on us :-) Registrations open in december

The future of telesales – Customer Contact & DNCM

De Malt Leuvensesteenweg 350, Boortmeerbeek

Customer Contact, the Belgian Customer Contact Association and DNCM, Do Not Call Me, present the big Future Of Telesales seminar. We invite all telesales professionals to join us for an interactive afternoon in De Malt in Boortmeerbeek to discuss the status of telesales in Belgium, from a legislation point of view but also in regards […]