Belgische associatie van klantendiensten en contact centers

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Le nombre d’inscriptions sur la liste ‘Ne m’appelez plus’ a atteint un niveau historiquement bas pendant la période de la crise du coronavirus

door Customer Contact | jun 11, 2020 | Uncategorized

Les chiffres les plus récents de l’association DNCM démontrent qu’au mois d’avril, moins de 4.000 nouveaux numéros de téléphone ont été enregistrés sur la liste ‘Ne m’appelez plus’. Jamais le nombre mensuel de nouvelles inscriptions...

Les effets de la crise du coronavirus sur les contacts clients en Belgique

door Customer Contact | jun 10, 2020 | Uncategorized

Changement du comportement des clients lors de la crise du coronavirus : 6 clients sur 10 dégagent plus de temps pour engager la conversation et plus de la moitié des services clients et des centres de contact observent un niveau de satisfaction client plus élevé....

L’apprentissage électronique : quelques conseils pour l’apprentissage à distance

door Customer Contact | jun 10, 2020 | Uncategorized

La crise du coronavirus n’a pas seulement eu un impact sur les contacts clients, mais aussi sur les formations des collaborateurs des centres de contact. Depuis le mois de mars 2020, plus rien n’est comme avant. Les organisations sont massivement passées...
Aanmeldingen op Bel Me Niet Meer lijst historisch laag tijdens corona-crisis

Aanmeldingen op Bel Me Niet Meer lijst historisch laag tijdens corona-crisis

door Customer Contact | jun 9, 2020 | DNCM, Telesales

Uit de meest recente cijfers van DNCM blijkt dat in de maand april minder dan 4.000 nieuwe telefoonnummers werden geregistreerd op de Bel Me Niet Meer lijst. Dat is een historisch laag aantal nieuwe aanmeldingen per maand. In totaal zijn er nu 1.459.455...

Klantcontact in tijden van corona: onderzoeksverslag

door Customer Contact | jun 3, 2020 | Corona, Customer Contact, Research

Veranderend klantgedrag tijdens corona-tijden, 6 op de 10 klanten neemt meer tijd voor een conversatie en meer dan de helft van de klantendiensten en contact centers merken hogere klanttevredenheid. De impact van de corona-crisis op klantcontact en de...

Recente berichten

  • Klantcontactfederatie reageert op Pano-reportage Contact-tracing
  • Contact Center CEO genomineerd voor Trends Manager van het Jaar
  • Meer inzetten op tele-werk? VBO meet impact corona op menselijk kapitaal
  • Veel minder aanmeldingen op Bel Me Niet Meer lijst sinds Corona
  • Customer Contact Congres verplaatst naar 18 maart 2021

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